Frequently Asked Questions

Everything you need to know about ordering, payment, and custom requests.

How do I place an order?

Browse our products, add what you like to your cart, and check out. After placing your order you'll get an order number and upload your proof of payment. For one-of-a-kind items, use the Custom Order page to tell us your idea.

What payment methods do you accept?

We accept GCash and AUB bank transfer. The account details and QR codes are shown at checkout. After paying, upload a screenshot of your payment as proof so we can confirm your order.

Do I need to pay in full upfront?

Depending on the item, we may require a down payment to begin production, with the balance due before pickup or delivery. The exact amount due is shown during checkout and in your order confirmation.

How long does an order take?

Each product lists its regular processing time, and many offer a rush option for an added fee. Custom orders depend on complexity — we'll confirm a timeline with you before starting.

Can I customize colors, names, or themes?

Yes! Most products can be personalized. Add your details in the order notes for each item, or send us a message with references for fully custom pieces.

Do you offer pickup and delivery?

Both. At checkout you can choose pickup at our shop or delivery to your address. Orders worth ₱2,000 or more get free shipping. For smaller delivery orders, fees are coordinated with you after confirmation.

How do I track my order?

Use the Track Order page and enter your order number to see the latest status. We'll also keep you updated for custom pieces.

What if there's a problem with my order?

Please reach out as soon as possible via the Contact page. We'll do our best to make it right. See our Shipping & Returns page for details on damaged or incorrect items.

Still have a question? Contact us and we'll be happy to help.