You can pick up your order at our shop in Manila, Philippines. We'll message you once your order is ready and arrange a convenient pickup time.

For delivery orders under ₱2,000.00, we coordinate the courier and delivery fee with you after your order is confirmed. Fees depend on your location and the size of your order.

Free shipping on delivery orders worth ₱2,000.00 or more (order total before courier coordination).

Delivery timelines depend on the courier and your area. We'll share tracking details where available.

Production begins once your payment is confirmed. Each product lists its processing time, and custom orders follow the timeline we agree on with you. Shipping or pickup happens after your item is finished.

We take care to pack your order safely. If your item arrives damaged or is not what you ordered, please contact us within 3 days of receiving it, with photos. We'll work with you to repair, replace, or otherwise make it right.

Because most of our products are handmade and many are personalized, we generally do not accept returns or exchanges for change of mind. Custom and personalized items are non-refundable once production has started, except in cases of our error or a defect.

If you need to cancel, contact us as soon as possible. Orders that have not yet entered production may be cancelled; down payments for custom work may be non-refundable once materials have been purchased or production has begun.

For anything shipping- or returns-related, reach us at crittercraftco@gmail.com or 09939504196.